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CEO & President of The Board Message

It is our privilege, as KCHC Board President and Chief Executive Officer, to present this annual report to our clients, communities, partners, and staff. The 2021-2022 year has truly been exceptional on many fronts. We continued to face unprecedented challenges pertaining to the COVID-19 pandemic as well as the drug poisoning epidemic. Other troubling issues such as racist hate crimes in London, Ontario, and the finding of unmarked graves at residential schools across Canada forced us to pause and consider how these tragedies impact our own clients and communities. In all cases, our teams responded with strength and compassion. We hope you will share our feelings of pride and admiration as you read through KCHC’s accomplishments over the past year.

Partnership is an important aspect to this year’s theme of connection. KCHC is thankful to our multiple partners who collaborate and help provide accessible programs and services across the region. Starting with the Frontenac, Lennox and Addington-Ontario Health Team (FLA-OHT), progress made with the Primary Care Alliance and the creation of a Wellness and Equity Network stand out as crucial milestones that will improve the face of health care as the OHT develops. Also in the spirit of system transformation, KCHC and Addictions and Mental Health Services (AMHS) ventured into a partnership to share some back office services specifically in finance and IT. The goal is to save dollars that can be reinvested into front line work.

Other key partnership initiatives include:

  • The Integrated Care Hub (ICH), a 24/7 multi-dimensional harm reduction program that aims to support people who use substances in a comprehensive and respectful manner. KCHC’s commitment to health equity is evident in every program, but nowhere is it more obvious than at the ICH.
  • The Health Hub, which includes Queen’s and the Maple Family Health Team, as a starting point aims to provide PT and OT services to anyone without private insurance.
  • KCHC developed a Memorandum of Agreement, the first of its kind, with Kingston Police to build and improve their relationships with the people they serve.
  • Community Food Redistribution Warehouse, a multi-agency partnership that provides space to address growing food security concerns across our region.
  • Napanee Area Community Health Centre and the Rural Frontenac Lennox and Addington Integrated Primary Care Team worked with local primary care providers to envision a model of primary care that is much more integrated and improves access to a team of care. It involved integrating 33 physician practices into a single Electronic Medical Record.
  • Expanded Dental Services within both the Weller and Napanee clinics
  • With the support of the Réseau des services de santé en français de l’Est de l’Ontario, we made considerable progress in our efforts to become a designated French Language Service provider

Professional development at the Board and Leadership level was also a priority this past year. We participated in the Ontario Nonprofit Network “Reimagining Governance” program, which culminated with the intention to broaden the number of voices and perspectives that are used in making governance decisions. The leadership team attended Cultural Humility and Anti-Racism training. There was also special attention to cyber security and quality improvement training. These are all important steps towards developing a stronger board and forward-thinking leaders.

In closing, we would like to highlight the tremendous efforts that staff and volunteers worked under this past year. We are grateful for their unwavering commitment, caring and dedication to this organization.

Mike Bell


Terri McDade

Board President

They will give you water if you are thirsty, they give you food if you need it and then they save your life.
- CTS client

Coming Up

Year in Review

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